FAQ

Frequently Asked Questions

Below are common questions about our makeup tools, orders, shipping, returns and warranty.

Shipping & Delivery

  1. How long does shipping take?
    Standard shipping takes 7–15 business days to the US.
  2. Do you ship internationally?
    Yes, we ship worldwide. Delivery time varies by country.

Orders & Payment

  1. Can I change my shipping address after ordering?
    Please contact us within 24 hours of purchase.
  2. What payment methods do you accept?
    We accept PayPal, Visa, Mastercard and other mainstream payments.

Products

  1. Are your makeup brushes vegan & cruelty‑free?
    Yes. All our brushes are 100% vegan synthetic and cruelty‑free.
  2. Can these brushes be used wet or dry?
    Yes, they work for both wet and dry makeup application.
  3. Do you offer warranty?
    We provide a 2‑year warranty for quality issues.

Returns & Refunds

  1. What is your return policy?
    We accept returns within 30 days after delivery. Items must be unused and in original condition.
  2. Who pays for return shipping?
    Customers are responsible for return shipping unless the item is defective.